Job Summary
Supervise and coordinate daily outlet or market stall operations to ensure efficient workflow, staff performance, stock management, and customer satisfaction while supporting management in policy implementation.
Responsibilities
- Supervise and coordinate daily operations of the outlet or market stall to maintain smooth and efficient workflow
- Monitor staff attendance, work performance, and discipline to ensure operational standards
- Assign duties and create work schedules aligned with operational needs to optimize team productivity
- Train and guide staff on work procedures, customer service, and company policies to enhance service quality
- Ensure products are properly displayed, labelled, and maintained in good condition to attract customers
- Monitor stock levels and assist with stock ordering and inventory control to prevent shortages
- Check incoming goods for correct quantity and quality to maintain inventory accuracy
- Maintain outlet cleanliness, organization, and compliance with hygiene and safety requirements
- Handle customer enquiries, feedback, and complaints professionally to uphold customer satisfaction
- Monitor daily sales and assist in achieving sales targets through effective team coordination
- Ensure proper cash handling and maintain accurate daily sales records for financial integrity
- Report operational issues, stock shortages, and staff matters promptly to the Manager
- Assist the Manager in implementing company policies and procedures to support operational consistency
- Perform other duties as assigned by the Manager to contribute to overall business success
Preferred competencies and qualifications
- Relevant experience in retail, market, supermarket, food, or fresh produce operations
- Strong communication and leadership skills demonstrated through supervising and motivating a team
- Responsible, reliable, and able to work independently
- Willingness to work shifts, weekends, and public holidays as required