Join Ringover, a company where customer experience meets innovation. As a Customer Success Manager, you will be responsible for delivering a world-class onboarding experience, boosting customer loyalty, driving revenue growth, and championing the customer voice. You will also provide hands-on support, improve the user experience, solve problems collaboratively, turn clients into advocates, influence product evolution, and manage key success touchpoints. The ideal candidate will have 1-2 years of experience in a customer success or client-facing role, a proactive mindset, excellent interpersonal skills, and a customer-first approach. Bilingual proficiency in English and Spanish is a strong asset.

Key missions

Delivering a world-class onboarding experience to new clients and ensuring they feel welcomed and informed.
Building lasting relationships with clients to boost customer loyalty, reduce churn, and drive client satisfaction.
Identifying upsell and cross-sell opportunities in collaboration with Account Managers to increase monthly recurring revenue (MRR).