- Diagnose and repair major household appliances, including refrigerators, washers, dryers, ranges, ovens, dishwashers, and related equipment. - Travel to customers’ homes to perform scheduled service calls. - Troubleshoot appliance problems and accurately determine necessary repairs. - Provide professional and courteous customer service. - Complete service documentation and use computer-based systems for service calls and repair information. - Maintain an organized work area, tools, and service vehicle. - Communicate clearly with customers and office staff regarding diagnoses, repairs, and needed parts.