Solutions Engineer (Delivery) 100% Remote Role 6+ Months Contract (Potential for extensions) Start ASAP 1 or 2 interviews Pay Range: $40-43/hr on W2 + Medical Benefits 2 Openings Position Summary: The Solutions Engineer II is responsible for the successful implementation of project work in the Company's Professional Services department. They are also responsible for owning solution implementations for internal and external customers, meeting project deadlines, creating Company documentation, and working in a team environment to provide the highest level of service. This position acts as the lead engineer on customer projects, participating in standard creation, automation, product, and technology evaluation. Key Responsibilities: • Assist in or communicate project milestones with project management, client, and internal service teams. • Support and execute tasks related to: o Exchange and SharePoint migrations lead planning and execution, troubleshoot issues, and optimize configurations. o Tenant-to-Tenant and Azure infrastructure migrations design migration strategies, implement secure configurations, and validate performance. o Networking fundamentals configure VLANs, firewalls, and switches; diagnose and resolve advanced connectivity issues. o Virtualization technologies manage VMware and Hyper-V environments, including resource optimization and failover planning. o Domain controllers and file share migrations own Active Directory restructuring and file share migrations with minimal downtime. o Onboarding processes serve as escalation point for account setup and ensure compliance with security standards. • Maintain and develop skills matrix competencies as defined by manager. • Maintain project client satisfaction in line with company goals. • Consults and works closely with project managers, clients, and co-workers to ensure successful implementation of technology solutions. • Ensure project tasks/deliverables are completed and client technical needs are met; sometimes utilizing specialist resources while maintaining project ownership. • Collaborate with co-workers and serve as technical resource to resolve any problems/situations that may arise, serving as a mentor and highest escalation point to all technical Professional Services resources. • Creates standards for systems requirements while also developing automation and process improvements. • Document all aspects of technical work to provide appropriate information for client billing and ongoing support. • Ensure project deliverables meet quality standards. • Lead the development and documentation of project deployment standards. • May require business travel locally or nationally up to 20% of time to facilitate project implementation. Skills & Qualifications: • Education/Certification Requirements: o Associate’s degree in business or computer-related field or equivalent education/experience. o Certification Requirements: Must have, or complete, AZ-305, CCNP, AWS Solutions Architect Professional, VCP, Azure Solution Architect, M365 Enterprise Expert Admin, FCSS in Network Security or Network Security Essential for Cloud-Managed Fireboxes, or equivalent demonstrated experience. • Experience Requirements: o 4+ years working in Information Technology, experience with an MSP is preferred. o 1-2 years of project implementation experience. o 1-3 years of hands-on experience with Server Administration, Implementation and Migrations o Moderate to Extensive knowledge of mainstream virtualization technologies and 1-2 years of hands-on experience migrating between them o Moderate to Extensive knowledge of Server Operating systems and best practice configurations as well as 1-3 years hands experience of deep troubleshooting in those environments. o Moderate knowledge of networking infrastructure best practices. ex. VLAN, Firewall, switching, layer 3 routing and managed networking appliances. o Able to deploy, upgrade, and troubleshoot firewalls, manage switches, wireless controllers and WAPs. o Moderate knowledge of and 1-2 years’ hands on experience with Enterprise Backup solutions Ex. SAN’s and on-premises and off premises backup solutions o ITIL concept familiarity Competencies: Position Competencies: • Organization: strong organizational skills to effectively manage multiple tasks, prioritize responsibilities, and meet project deadlines. • Problem-Solving: ability to identify, analyze, and solve problems efficiently, including the capacity to adapt to unexpected challenges and find innovative solutions. • Adaptability: flexibility to navigate changing project requirements, priorities, and circumstances. • Customer-focused: strong customer focus with the ability to understand and meet client needs while maintaining a positive client relationship. Other Competencies: • Communication: excellent written and verbal communication skills to effectively interact with team members, stakeholders, and clients. • Collaboration: demonstrated ability to work collaboratively within a team environment, foster positive relationships, and contribute to a supportive team culture. • Creativity: ability to foster new ideas, solutions, and approaches to challenges; can think outside the box and develop novel ways to improve processes. • Critical-Thinking: soundly analyzes and evaluates information to make reasonable recommendations or decisions; reviews all aspects of a situation. • Curiosity: seeks out knowledge, explores ideas, and has an innate need to understand the why ; asks questions, actively pursues answers, and is in consistent learning mode. Key Performance Indicators (KPIs): • Customer Experience (CSAT): Measurement of customer response upon project closure via a company-wide survey tool, indicating project performance. • Project Efficiency: Measurement of effectiveness within established budget, measured as a ratio between cost against budget, indicating of successful project execution. • Project Revenue: Measurement of total revenue closed by a specific resource, measured on various intervals (monthly, quarterly, annually), which is a driver of growth within the organization. Physical Demands, Safety Requirements, & Working Conditions: • Physical Demands: o Varies depending on the project. • Working Conditions: o Work will be performed at the office or from the employee’s remote home office. o Work hours will be spent seated at a computer monitor using a keyboard and a mouse. • Safety Requirements: o Responsible for using appropriate procedures and techniques as required by the different projects and job duties. If you possess these qualifications and are excited about the prospect of contributing to dynamic team, we encourage you to apply.