The Planet Group is seeking a Content Operations Program Consultant to join one of our well-known global pharmaceutical clients.

Pay: $67-72.38/hr depending on experience
Location: Hybrid in Mettawa, IL (T-TR onsite)

Content Operations Program Consultant Responsibilities:

Serve as the operational lead for Content Operations, supporting the Web, ISA, Banner, App, and DAM teams through governance, process optimization, cross-functional coordination, and operational reporting
Establish the frameworks, operating rhythms, and standards that enable efficient execution, organizational alignment, and continuous improvement across the content ecosystem
Partner closely with leadership and enterprise stakeholders to improve visibility, drive accountability, support AI adoption, and translate operational insights into actionable business decisions
Establish and maintain governance processes, operating standards, intake practices, and execution frameworks across Content Operations
Develop playbooks, templates, SOPs, and quality standards that promote consistency and operational excellence
Lead recurring operational cadences, including planning sessions, leadership reviews, and cross-functional meetings
Drive process improvement initiatives that reduce inefficiencies, rework, and operational complexity
Partner with internal teams and stakeholders to align priorities, manage dependencies, and support integrated planning
Manage risks, issues, dependencies, and backlogs while facilitating timely decision-making and issue resolution
Create dashboards, reports, and leadership communications that enhance visibility into priorities, capacity, progress, and outcomes
Support AI governance and adoption efforts through best practices, training, and operational oversight
Leverage Smartsheet, Workfront, and reporting tools to improve transparency, efficiency, and operational performance
Promote a culture of collaboration, accountability, and continuous improvement across Content Operations

Content Operations Program Consultant Qualifications:

Bachelor's degree in Business, Operations, Communications, Project Management, Marketing, or a related field
5+ years of experience in content operations, PMO, project/program management, business operations, or a related environment
Experience developing governance frameworks, operational processes, and standardized ways of working
Strong process improvement, stakeholder management, and problem-solving skills
Experience creating dashboards, operational reporting, and executive-ready communications
Proficiency with Smartsheet, Workfront, Microsoft 365, and related business tools
Excellent communication, facilitation, and organizational skills
Ability to work independently and manage multiple initiatives in a fast-paced environment
Familiarity with AI governance, emerging technologies, or enterprise technology adoption is preferred
PMP, Lean Six Sigma, Agile, Scrum, or related certifications are a plus