Join Hermès, a prestigious luxury brand, as an Aftersales Service Executive. In this role, you will collaborate with store teams on customer service and after-sales service matters, handle repair and defective leather goods, manage spare parts inventory, and ensure high-quality and efficient repairs. You will also liaise with external vendors, coordinate with logistics teams, and provide support for ad-hoc repair requests. Additionally, you will be responsible for reporting and data administration, back-office and operational support, and maintaining close communication with the Paris team for overseas repair cases.

Key missions

Collaborate with store teams on customer service and after-sales service matters, handle repair and defective leather goods.
Manage spare parts inventory for leather repairs, ensure proper implementation of repair center workflows.
Monitor after-sales center operations to maintain premium service standards, handle and resolve customer repair cases.