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The Technical Operations Analyst is responsible for supporting day-to-day service operations, improving performance through data-driven insights, and ensuring efficient coordination of technical teams. The role combines operational support, systems management, reporting, and workflow optimisation to enhance service delivery Main duties and responsibilities ▪ Track and monitor key performance indicators (KPIs) to measure operational efficiency and service performance ▪ Use Power BI to analyse operational data and generate actionable insights for continuous improvement ▪ Produce clear, structured reports for management and stakeholders to support decision-making ▪ Provide day-to-day IT and systems support, troubleshooting issues and ensuring smooth operations ▪ Conduct workflow analysis, recommend data-driven improvements, and support the implementation of operational systems and digital tools ▪ Train and onboard engineers on systems, tools, and processes to ensure consistency and compliance ▪ Schedule and coordinate engineering teams to maximise coverage, efficiency, and response times ▪ Manage and optimise technical workflows to improve productivity and streamline operations ▪ Support ongoing system improvements and process enhancements across the service function Qualifications and experience ▪ Strong analytical and problem-solving skills ▪ Experience with Power BI or similar reporting tools ▪ Good understanding of operational workflows and service environments ▪ Strong organisational and coordination abilities ▪ Effective communication with both technical teams and stakeholders ▪ Experience in IT support, service operations, or facilities coordination (desirable)