SENIOR IT EXECUTIVE

Central, Singapore Posted 4d First seen 4d
ATS Keyword Match See which key terms from this posting your resume already has. Free.

JOB ROLE:

The Senior IT Executive provides operational IT support across CCCS, ensuring smooth day-to-day functioning of IT systems, timely resolution of technical issues, and support for system implementation and maintenance.

CRITICAL WORK FUNCTIONS AND KEY TASKS

IT Operations & Support

  • Provide Level 1 and Level 2 IT support (onsite and remote).
  • Troubleshoot hardware, software, network, and system issues.
  • Install, configure, and maintain IT equipment and systems.
  • Support users across all sectors in resolving IT-related issues.

System Administration

  • Create and maintain user accounts (e.g. Office 365, local domain)
  • Maintain access systems (e.g. biometric, CCTV)
  • Ensure proper functioning of servers, printers, and network devices
  • Maintain IT inventory and asset records

Implementation Support

  • Support implementation of IT systems and upgrades
  • Assist in deployment of new applications and devices
  • Carry out system configurations based on requirements

Documentation & Maintenance

  • Maintain accurate IT documentation (infrastructure, inventory, configurations)
  • Support updates to SOPs and user guides
  • Ensure proper tracking of IT assets and subscriptions

Vendor Coordination

  • Liaise with vendors for issue resolution and service requests
  • Support procurement processes and follow up on deliverables

Risk & Compliance Support

  • Support implementation of IT security measures
  • Assist in system audits and maintenance checks
  • Support PDPA-related processes and implementation

Audio-Visual & General Support

  • Support AV setup and maintenance for events and programmes

Resource Planning

  • Utilise resources in a cost-effective manner
  • Contribute towards the annual budget planning exercise
  • Work within budget allocated for the financial year

Internal Processes and Training

  • Comply with established policies, procedures, processes and workflows
  • Contribute to the review and continuous improvement of
  • Information Technology SOPs and workflows
  • Support the IT Manager in the design/training of staff on IT initiatives/processes and security-related procedures.
  • Identify trends and technology that the organisation can strive to adopt to improve business processes across the sectors.

IT Projects

  • Assist the IT Manager to drive digital transformation initiatives in line with strategic objectives of the organisation.

General

  • Support on evenings/weekends when necessary, in line with the nature of this role, to support and uphold event-focused responsibilities
  • Perform other duties as assigned by the Manager, IT & DPO


REQUIREMENTS

  • Minimum a Diploma in IT or any related disciple
  • At least 3-5 years of relevant technical working experience
  • Strong understanding of operating systems (MS Window Server and Office 365, Cloud technologies)
  • Knowledge of web design and programming tools
  • Good working knowledge in performing extensive network troubleshooting and debugging.
  • Good project management, planning, and organisation skills
  • Good analytical and problem-solving skills.
  • Independent, self-driven and able to work with minimal supervision.
  • Willingness to learn and embrace newer technological tools and is adaptable to changes.
  • Timeliness and a high level of initiative in task execution
  • Good interpersonal and communications skills to interact and liaise with end users of all levels effectively and different stakeholders
  • Has a strong learning agility and is resilient in managing change and ambiguity
  • High level of personal integrity