New Jersey Residents Only Full-Time Remote We are currently filling the final 10 openings for Remote Customer Service Representatives supporting a statewide healthcare marketplace. If you have customer service or call center experience and are interested, please reach out as soon as possible. Pay Rate: $18.00/hour English $19.00/hour Bilingual English/Spanish What You'll Do: Answer inbound calls from consumers and assist with healthcare coverage questions Assist individuals and families with healthcare coverage applications Explain eligibility determinations and enrollment options Process customer updates and requests Document customer interactions accurately Resolve questions and escalate complex issues when needed Provide professional, empathetic customer service Qualifications: High School Diploma, GED, or equivalent required Customer service or call center experience preferred Strong verbal and written communication skills Strong computer and problem-solving skills Ability to work independently in a remote environment Bilingual English/Spanish candidates are encouraged to apply Paid Training Provided Training is Monday through Friday, 8:00 AM 5:00 PM EST for three to four weeks. Attendance is mandatory, and cameras must remain on during training and nesting. Remote Work Requirements: Must reside in New Jersey Private, quiet workspace Personal computer meeting BYOD requirements Second monitor Reliable wired high-speed internet Smartphone capable of supporting Microsoft Authenticator Important: Open Enrollment schedules may include evenings and weekends. Schedules are assigned based on business operating hours. Only 10 positions remain. If you're interested, please reach out to me today for next steps and information on how to get your application started.