Position: Client Technologies Specialist (Ref: 18620) Location: Augusta, ME United States, 04333 Salary: $30.72/hr. Duration: 10 Months 10 Days - Contract Openings: 1 Deadline: 06/25/2026 Description: ***Local Candidates Only ***100% Onsite We are seeking a Senior Client Technologies Specialist to provide hands-on, on-site technical support and end-user guidance during a major statewide Case Management System (CMS) implementation across multiple regional locations. This role acts as a primary liaison between business operations and technical services, supporting staff through significant technology transitions with hands-on troubleshooting, instruction, and system evaluation. Key Responsibilities • Provide tier 1/2 desktop, hardware, and application support to on-site personnel across multiple branch facilities. • Troubleshoot hardware, network connectivity, peripherals, and software issues, determining root causes and implementing effective resolutions. • Guide and instruct end users on newly deployed enterprise case management software using standard training materials and knowledge bases. • Analyze user technical capabilities, identify workflow bottlenecks or training gaps, and communicate functional system limitations to the project management team. • Evaluate and recommend computer hardware, peripherals, and software configurations to ensure operational readiness. • Maintain thorough technical documentation, follow quality standards, and verify routine data backup procedures. • Travel regularly to regional branch locations across the state (based within a 1-hour radius of the Augusta area). Qualifications & Requirements • Proven background in desktop support, end-user troubleshooting, and customer service. • Proficiency with standard Microsoft operating systems and productivity applications. • Strong written and verbal communication skills with the ability to explain complex technical concepts patiently to non-technical users. • Valid driver’s license and reliable personal vehicle for regular statewide travel. • Ability to pass required comprehensive background and security screenings. • Position Type: Contract (40 hours/week, Mon Fri, 8:00 AM 5:00 PM) • Location: Augusta, ME area (100% On-site with statewide travel; personal vehicle required with mileage reimbursement) Required / Desired Skills • End-User Troubleshooting & Desktop Support Required - 4 Years • Customer Service & User Support Required - 4 Years • Microsoft Products & Windows OS Required - 4 Years • Hardware, Peripherals & Network Support Required - 3 Years • On-site Application Training & User Guidance Required - 2 Years • Technical Documentation & Status Reporting Required - 2 Years • State Government / Public Sector Environment Required - 1 Years • Enterprise Case Management Systems (CMS) Rollouts Required - 1 Years