Position: ServiceNow Developer (Ref: 18622) Location: Richmond, VA USA, 23219 Salary: DOE Duration: 1 Years 1 Months 10 Days - Contract Openings: 1 Deadline: 08/26/2026 Description: ***Hybrid (Richmond, VA area) We are seeking an experienced ServiceNow Developer to design, build, test, and deploy scalable solutions across the ServiceNow platform. This role focuses on delivering secure API integrations, custom development, and user-centric ITSM capabilities while evaluating emerging platform automation and AI opportunities. Key Responsibilities • Design, develop, test, deploy, and maintain ServiceNow applications, custom features, and platform enhancements. • Build secure, reliable integrations using REST, SOAP, webhooks, IntegrationHub, MID Server, and related technologies. • Develop scripted REST APIs, Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer workflows. • Configure and extend core ITSM modules, including Incident, Problem, Change, Request, Knowledge Management, Service Catalog, and CMDB. • Build intuitive and accessible interfaces across Employee Center, Service Portal, Workspaces, and mobile views. • Collaborate with technical architects, product owners, and cross-functional teams to translate business requirements into robust technical solutions. • Troubleshoot complex platform, integration, performance, and data integrity issues. • Maintain development standards, security controls, automated testing (ATF), code reviews, source control, and release management practices. • Create technical documentation, support scheduled platform upgrades, and identify workflow automation efficiencies. Qualifications & Experience • Proven hands-on experience in ServiceNow design, development, and system administration. • Strong background building custom ServiceNow integrations using IntegrationHub, REST/SOAP APIs, and MID Servers. • Proficiency in JavaScript, ServiceNow APIs, Flow Designer, and Service Portal development. • Deep functional and technical knowledge of core ITSM applications and CMDB structure. • Experience with platform upgrade cycles, automated testing, and standard source control/governance best practices. • Solid communication skills with the ability to collaborate effectively in a hybrid team environment. Required / Desired Skills • ServiceNow development and configuration Required - 4 Years • Analytical, troubleshooting, documentation, and communication skills Required - 3 Years • JavaScript and ServiceNow client-side and server-side scripting Required - 3 Years • API integration design, security, and troubleshooting Required - 2 Years • REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring Required - 2 Years • ServiceNow ITSM processes and modules Required - 2 Years • Flow Designer, IntegrationHub, Service Catalog, ACLs, and automated testing Required - 2 Years • ServiceNow data models, tables, reference relationships, and CMDB Required - 2 Years • User-centered solution design, accessibility, security, and maintainability Required - 2 Years • Testing, code review, source control, and release-management practices Required - 2 Years • Collaboration with technical and non-technical stakeholders Required - 3 Years • Employee Center, Service Portal, UI Builder, and configurable workspaces Required - 2 Years • ServiceNow AI: Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search Required - 2 Years • Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification Required - 2 Years • Other ServiceNow domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine Required - 2 Years • Automated deployment pipelines, Agile delivery, and DevOps practices Required - 2 Years