Seeking a Telecom Analyst with 3 5 years of enterprise voice/unified communications experience to support VoIP, Avaya, and Microsoft Teams Voice environments. Key Responsibilities: Monitor ticket queues and provide incident/troubleshooting support. Manage moves, adds, changes, user provisioning, and phone installations. Support VoIP/UC systems, SIP technologies, and E911 administration. Maintain phone number inventory, telecom records, and system documentation. Coordinate with telecom vendors/carriers and support project initiatives. Analyze support trends and recommend process improvements. Provide end-user training and customer-focused technical support. Occasional early mornings and weekends may be required.