• Experience in customer support with technical products, preferably in SaaS products.
• Practical experience querying SQL databases.
• Familiarity with JIRA and Confluence.
• Experience working directly with external customers via email, phone, or video.
• Excellent communication and interpersonal skills, including the ability to provide informative updates to customers and global internal stakeholders.
• Willingness to take ownership of issues, including problem-solving and diving deep into technical detail.
• Self-sufficiency in researching support tickets through various methods, including technical documentation.
• Ability to manage a busy workload and balance multiple priorities.
• A positive, flexible, solutions- and ideas-focused approach.
• Willingness to support PL public holidays on a rotational basis.
• Experience with Groundcover and AWS is a plus.
• Some practical experience in a programming language (Python, Ruby, JS) and/or a BI tool (e.g. Postman, Tabelau)