Director, Account Management

Remote — San Francisco, California, United States Posted 3d First seen 2d
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Join Front, a leading customer operations platform for B2B complexity. As the Director of Account Management, you will lead and scale the Account Management team, drive customer expansion, establish AM fundamentals, collaborate cross-functionally, and own customer outcomes. You should have 4-6 years of experience in leading Account Management, Sales, or Renewals teams in SaaS, strong coaching and people leadership skills, and a data-driven mindset. Front offers a competitive salary, equity, private health insurance, paid parental leave, flexible time off policy, and more.

Key missions

  • Lead and scale the Account Management team, focusing on customer expansion, renewals, and overall account health.
  • Develop and implement strategies to drive customer expansion, including mapping account books and identifying opportunities.
  • Collaborate cross-functionally with Sales, Finance, Legal, and Revenue Operations to ensure seamless customer experiences.