Join Scaleway, a leading European cloud computing company, as a Cloud Support Specialist. In this role, you will provide high-quality customer support, diagnose technical issues, and contribute to the continuous improvement of support processes. You will work closely with internal teams and serve as the technical point of contact for customers. The position offers a hybrid work model, a dynamic office environment, and opportunities for career growth within the company.
Key missions
- Provide high-quality customer support by responding to requests via a ticketing system or by phone, diagnosing customer incidents, and guiding them toward resolution.
- Act as the technical point of contact for customers on topics related to cloud infrastructure and products, analyzing, diagnosing, and guiding customers in resolving their incidents.
- Identify recurring issues and contribute to the continuous improvement of internal procedures and solutions, working closely with internal teams to escalate complex technical issues.
Benefits
- Flexible working hours
- Between 2-3 days at home
- Food service or stocked kitchen
- Breastfeeding room
- Employee Resource Groups (ERG)
- Unconscious bias training
- Generous PTO
- Reduction of working time (RTT)
- Incentive bonus
- Profit sharing
- Company saving plan
- Relocation assistance
- Seniority bonus
- Social Committee subsidies (Sports, Culture, ...)
- Time-saving account (CET)
- Team building
- Afterworks, Team lunches
- Professional development plan
- Paid industry certifications
- Coaching
- Childcare, Nursery
- Sick child leave
- Family support resources
- On-site gym
- Bicycle storage
- Reimbursement above 50%