Join Quadient, a company dedicated to supporting businesses in their digital transformation and growth journey. As a Major Customer Success Manager, you will drive customer engagement, retention, and growth across a portfolio of property management customers. You will build trusted relationships, help customers maximize value from our solutions, and partner cross-functionally to deliver exceptional customer experiences. This is a hybrid role, and candidates should reside in Dallas, TX, Irvine, CA, Milford, CT, or Tampa, FL.
About the role
- 3+ years of Customer Success, Account Management, or related experience
- Experience in SaaS, technology, or hardware environments
- Strong relationship-building and customer engagement skills
- Experience driving product adoption and demonstrating customer value
- Ability to analyze account trends and translate insights into action
- Comfortable navigating change in a fast-paced, high-growth environment
Why Join Us?
- Make a direct impact on customer satisfaction and business growth
- Work remotely in a collaborative, high-performing environment
- Partner with talented teams across Sales, Product, and Operations
- Grow your career while helping customers achieve meaningful results
Ready to Make an Impact?
If you're passionate about building customer relationships, driving adoption, and creating long-term success, join us and help turn great customers into lifelong advocates.
#LI-LR1
Additional Information
Rewards & Benefits
- Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com
Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
People. Connected.
Key missions
- Gérer un portefeuille de clients dans le secteur de la gestion immobilière, en favorisant l'engagement, l'adoption et la fidélisation.
- Diriger l'intégration des clients, les revues de succès et les contrôles stratégiques, tout en identifiant les opportunités de croissance.
- Établir des relations solides avec les parties prenantes des clients et les leaders opérationnels, en capturant les retours d'expérience.