Join Ringover, a fast-growing SaaS company, as the Head of Customer Success Management (CSM) for our Strategic Accounts. In this role, you will lead an international team of 12 CSMs, drive net revenue retention (NRR), and elevate the team's account strategy. You will also be the senior voice in the room for key accounts, own escalations, and nurture high-potential accounts. This position offers the opportunity to make a significant impact on Ringover's growth and success.
Key missions
- Gérer, coacher et améliorer les compétences d'une équipe internationale de 12 CSM.
- Conduire la NRR sur le portefeuille stratégique : rétention, réduction du churn, détection des opportunités d'upsell.
- Élever le niveau de stratégie de compte de l'équipe : cartographie des comptes, cartographie des parties prenantes, conduite du ROI.
Benefits
- Between 2-3 days at home
- Paid volunteer time
- Generous PTO
- Incentive bonus
- Cooptation bonus
- Remote work allowance
- Social Committee subsidies (Sports, Culture, ...)
- Gift certificate
- Team building
- Afterworks, Team lunches
- Partners with Nonprofits
- Professional development plan
- Mentor program
- On-site gym
- Employer-paid health insurance
- Bicycle storage
- Parking
- Sustainable mobility package
- Food service or stocked kitchen
- Free food & snacks
- Diversity manifesto
- Birth allocation
- Sick child leave
- Retirement plan