Join MSX International, a leading global provider of technology-enabled business process outsourcing services to automotive manufacturers. As an Express Service Consultant, you will be responsible for the professional delivery and installation of MSX Express Service solutions, developing and maintaining relationships with assigned dealers, and providing training and support. This travel-intensive role requires a minimum of 7-10 years of aftermarket experience and a high school diploma or GED. A bachelor's degree is preferred.
About the role
Requires proficiency with Microsoft Word, PowerPoint, Internet Explorer and Excel
Ability to leverage relationships to identify and sell the business case for change
Analyzing data from dealer financials and operational assessments to establish improvement action plans
Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
Demonstrated proficiency with PC applications in a Windows environment
Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales
Ability to influence the sales personnel and technicians in the training processes and monitoring the results
Highly motivated
Self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision
Excellent verbal and written communication skills
Minimum 7 - 10 years of Aftermarket Experience (Jiffy Lube, Valvoline, “Fast Oil Change”) and preferably Retail Tire Store Management experience (Store Manager, Service Manager, Service Writer)
OEM dealer contact experience is a plus
High school diploma or General Equivalency Diploma (GED) is required
Bachelor’s degree is preferred
Additional Information
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $65k to $80k based on current experience. A car allowance will be provided (for work usage only) for this position.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Key missions
- Installation of the Basic and/or Advanced Express Service program as outlined in the MSX Express Service program documentation.
- Timely and comprehensive completion of dealer action plans and implementation of best practice processes within the Express Service operation.
- Development and maintenance of a direct relationship with specifically assigned dealers, and OEM field organizations where applicable.