Location: Wayland, MA 01778
Contract length: 3 months
Schedule: Monday - Friday, 8:30 am - 5:00 pm
Pay: $23.00/hr.
Job Description:
We are seeking an experienced Practice Assistant to support the front desk operations of a busy Primary Care clinic in Wayland, MA. This is a patient-facing administrative position that will serve as the first point of contact for patients, both in person and over the phone.
Must have:
- Hands-on experience using Epic is required.
- Previous front desk or receptionist experience.
Key Responsibilities
- Greet and check in patients in a professional and welcoming manner.
- Answer and direct incoming telephone calls.
- Schedule, reschedule, and confirm patient appointments.
- Register patients and verify demographic and insurance information.
- Maintain accurate patient information within Epic.
- Respond to patient questions and route messages to the appropriate clinical staff.
- Coordinate with providers and clinical staff to support efficient patient flow.
- Complete general administrative and front desk duties as assigned.
- Deliver excellent customer service in a fast-paced healthcare environment.