Proven experience in IT operations, application support (2nd/3rd line), or a similar production-facing role with 5+ years of experience
Demonstrated ownership of incidents end-to-end, from alert handling through RCA and prevention
Practical experience working within an ITIL framework, including incident, problem, and change management, with 2+ years of experience
Experience working in Agile delivery environments alongside development teams
Excellent English communication skills with the ability to explain technical issues to both technical and non-technical stakeholders
Hands-on experience with Splunk, Apica, and Sysdig for log analysis, monitoring, and alerting
Strong understanding of Prometheus and Grafana for dashboard analysis and alert tuning
Practical experience operating services on Kubernetes and Linux CLI, including pod health checks, log analysis, and service restarts
Experience executing and troubleshooting Jenkins deployment pipelines
Proficiency with Git version control systems
Experience querying and troubleshooting relational databases including Oracle and DB2
Working knowledge of Spring/Hibernate applications, Kafka message flows, and XML/JSON payload analysis

Nice to have: