4+ years in Implementation, Solution Consulting, Technical Account Management, or similar client-facing role in B2B SaaS
Experience leading full enterprise software implementations, especially for API-based products
Track record of co-designing solutions that drive business outcomes for customers - starting from the customer problem rather than the requested feature, and able to judge whether a given solution actually solves it
Confidence running discovery workshops, whiteboarding sessions, solution scoping, and implementation planning
Experience owning post-implementation adoption, account health, and long-term client relationships, not just delivery
Familiarity with REST APIs and basic integration concepts (authentication, data flows, webhooks, JSON)
Experience running or contributing to Quarterly Business Reviews (QBRs) or other strategic customer engagements
High ownership and a proactive, problem-solving mindset
Comfortable with usage dashboards and turning data into recommendations
CRM experience (HubSpot or similar)
Strong working knowledge of AI tools and the ability to apply them effectively for research, documentation, synthesis, client preparation, and process improvement
Fluent in English, written and spoken, with the ability to communicate clearly across technical and business audiences

Experience with enterprise healthcare organizations (insurers, providers, hospital networks, public health systems)
Working knowledge of HL7/FHIR or healthcare interoperability
German language skills
Experience with Jira, Miro, Confluence, or similar tools