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- Minimum 10 years of experience in delivery management, test management, or a closely related area
- Proven experience as a Test Manager / QA Manager in complex software delivery projects
- Strong understanding of the Software Development Life Cycle (SDLC)
- Extensive experience working with Agile methodologies and good understanding of Waterfall delivery
- Practical knowledge of Microsoft Dynamics 365 (D365)
- Experience working with Azure DevOps (ADO)
- Strong understanding of software testing and quality assurance processes
- Experience developing and implementing QA strategies, quality gates, and quality KPIs
- Experience with release management and production readiness activities
- Proven experience managing issues, risks, dependencies, and competing priorities
- Experience leading testing or delivery teams, including geographically distributed teams
- Proven experience working directly with international clients and stakeholders
- Strong communication and interpersonal skills, with the ability to communicate effectively with both technical and non-technical audiences
- Excellent organisational and time-management skills
- Ability to take ownership of tasks and drive them through to completion under tight deadlines
- Fluent English, both written and spoken
- Ability to work effectively in a fast-paced and changing environment
- Client-oriented mindset and strong stakeholder management skills