Customer Service Representative

Subsidiary

Overview

Assisting and backing up the Inside Sales Representative team.

Responsibilities

• • Working with Inside Sales on orders, reports, analysis, etc.
  • Providing ISR backup when they are out
  • Monitoring and expediting of production and shipments
  • Exceeding customer expectations for timely responses and communication
  • Working internally with all departments to provide exceptional customer service
  • Meeting or exceeding monthly shipping goals
  • Meeting or exceeding key departmental measurements

Qualifications

Required

• • • A minimum two-year Associates degree
    • Effective written and verbal communication skills
    • Detail-oriented and well organized
    • Customer service passion and attitude
    • Problem-solving skills and experience
    • Willing to go the ‘extra mile’ for service and problem resolution
    • Able to work with people from all organizational levels and backgrounds
    • Proficiency with Microsoft Office and PC applications

Preferred

• An accredited four-year Bachelor’s degree in business, marketing, or related field
• Three or more years of Customer Service or Sales experience

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.