2+ years hands-on with Shopify and its app ecosystem. You've lived in the admin.
You know how apps inject themselves into themes, how metafields work, what breaks when apps overlap.
Bonus for Rebuy, Klaviyo, Recharge, review apps (Okendo/Judge.me/Stamped), or loyalty apps.
You figure things out. This is the most important line in this post. You will regularly be asked to configure apps you've never touched.
The expectation is that you read the docs, poke the settings, test in a safe environment, and come back with it done — or with a specific, researched question ("the app can't do X natively; here are two workarounds, which do you prefer?").
If your instinct when stuck is to ask "what should I do?" this role will make us both miserable.
You verify your own work. "Done" means checked, not just clicked.
If you migrate 1,400 reviews, you tell me how you confirmed all 1,400 arrived.
Strong written English, and conversational spoken English — enough for an occasional call or screen-share walkthrough. Day-to-day communication is written.
Async-first — most communication is Slack tickets and written updates.
Some working-hours overlap with US Pacific time for same-day questions.

You'll get tickets, not vague requests. Every task comes with a clear definition of done. Examples of real work from my queue:

Replicate a Rebuy Smart Cart configuration from one store to another, matching styling and rules exactly
Set up a new loyalty + reviews stack on a store in a non-live state, ready for launch review
Migrate all reviews from one app to another and verify the counts match — prove nothing was lost
Adjust Klaviyo sending segments per spec, and confirm downstream flows still reference the right segments
QA app configurations across storefronts, document discrepancies

Success is simple: tickets closed to spec, verified by you before handoff, with minimal back-and-forth. The best version of this role is someone I can hand ambiguous app-ecosystem problems to and trust the outcome.

Commerce Theory is a technical ecommerce consultancy based in California. We manage the Shopify, Klaviyo, and app stacks for a roster of US DTC and CPG brands — food, wellness, supplements, and consumer goods — as their outsourced technical team.

This is one specific role on our team: Shopify Technical Specialist, reporting directly to the founder. You'll work from our internal ticket queue executing well-specified technical tasks on the stores we manage — app configuration, store-to-store migrations, loyalty/reviews setup, Klaviyo segment changes, and QA. Every ticket has a defined outcome; how you get there is up to you. No account managers, no layered approvals, no pointless meetings.

We're async-first and ticket-based, with AI tools (Claude) as a core part of the workflow — you should be excited about that, not threatened by it. Strong performance grows into more hours, broader scope, and a senior technical seat on our team.

Direct experience with our common apps: Rebuy, Recharge, Klaviyo, review platforms (Okendo, Judge.me, Stamped), or loyalty apps
Shopify Flow and native automations
Shopify Admin API / GraphQL for scripted checks and bulk operations
GA4 and Meta pixel/CAPI familiarity — enough to verify tracking survived a change
Prior agency or multi-store experience — you're comfortable context-switching between brands
Hands-on use of AI coding/research tools (Claude, Cursor, etc.) in real work
Comfortable with basic HTML/CSS/Liquid (theme-level edits, not app development). JavaScript a plus.