Business Analyst IT (Escalation)

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Job Title: Business Analyst IT (Escalation)
Number of Positions: 1
Contract: ~24 months
Site/Location: Remote working CST hours
Pay: $37-42.33/hr, depending on experience

Job Details
The Business Analyst IT (Escalation) will be the senior team resource, responsible for oversight, issue escalation, stakeholder management, and coordination with executive level business leaders and will serve as the Escalation Lead for the SharePoint Migration Program

Business Analyst IT (Escalation) Requirements:

  • 2-4 years of experience, ideally in roles requiring coordination with director level or AVP level stakeholders
  • Strong communication skills -- polished, professional, and able to navigate sensitive escalations
  • SharePoint knowledge -- familiarity with site structures, parent/child sites, and basic administration
  • Advanced Excel skills -- workbooks, pivot tables, and reporting automation
  • Stakeholder management -- ability to work with senior business leaders who may be balancing competing priorities
  • Professionalism and polish -- ability to maintain composure and clarity when stakeholders express frustration or push back
  • Self management -- ability to operate independently within a fast moving, high volume project environment
  • High level of comfort engaging with director to AVP level stakeholders who may be balancing competing priorities and multiple enterprise projects

Business Analyst IT (Escalation) Responsibilities:

  • Manage complex issues, escalate non compliance or delays, coordinate with Record Stewards and Operating Committee representatives, and ensure business units complete required migration and retention tasks
  • Support the BG throughout the project's duration
  • Coordinate and as needed, execute SharePoint site business admin tasks under the direction of the Record Officer, Record Steward, or their Operating Committee representative
  • Combine project coordination with SharePoint admin responsibilities
  • Coordinate and investigate migration issues, working closely with Operating Committee representatives, Record Officers, and Record Stewards
  • Collect requirements, review plans and documents, and coordinate BG activities
  • Engage Record Stewards and Record Officers (or Delegates) to oversee BG-specific activities and deliverables
  • Coordinate Information and Record Steward efforts for migration/delete assessments
  • Assign BG coordinators to manage tasks and deliverables
  • Facilitate training and engagement for BG resources executing the migration work
  • Follow up with BG employees (such as Information Stewards) assigned to SharePoint tasks
  • Notify the BG's Operating Committee member when management support is needed
  • Monitor and report progress weekly to the EDGO Project Manager