Join MSX International, a leading partner to automotive brands worldwide. As a Service Lane Specialist, you will implement service strategies, train dealers, and track progress in a fast-paced environment. This role requires 90% travel and offers a competitive salary range of $45k to $54k.
About the role
- High school diploma or General Equivalency Diploma (GED) is required
- College degree (Associate’s or Bachelor’s) is preferred but not required.
- Previous automotive experience, with 1 year of fixed operations or equivalent experience.
- Establishes rapport with others by initiating and leading conversations to make other’s feel comfortable. Considers the impact of customers in the decision making process
- Excellent communication skills; Must be a good listener as well as a good communicator both in person and over the phone. Must have appropriate writing skills when communicating messages and reports. Must be computer literate and have experience with Microsoft Office products
- Appreciates challenges and is always looking for new learning experiences
- Is creative in problem resolution and demonstrates the ability to think “out of the box”, makes it a priority to solve the customer issues
- Ability to overcome objections and obstacles during day to day activities.
- Can develop presentations and deliver those presentations to small groups. Ability to train groups or individuals as required in a manner that allows training to be retained.
- Overall knowledge of how the different departments within an automotive dealership interacts
- Understands the importance and meaning of good customer service and consistently demonstrates the best customer possible in accordance with the stated goals.
- Is confident in their own abilities and skills knowledge. Demonstrates a friendly and positive attitude with customers and co-workers.
- Must be able to multi-task in a busy environment. Able to work independently and with other team members. Need to be an assertive individual with high energy to work in selling environment.
- Sales experience of selling products and services would be valuable in this position.
- Knowledge and operation of Service Tools currently being utilized in dealerships today. (Examples of tools include: Service Workbench, Service Edge, X time service scheduling, etc…)
- Knowledge of Dealership Management Systems (DMS)-Understanding of the operation and integration of the dealership management systems currently in use at dealerships today.
Additional Information
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $45k to $54k based on current experience.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Key missions
- Implement service strategies with dealership personnel to grow the business, increase dealer profitability, customer satisfaction, and customer service retention.
- Assist dealers in improving LOF/MPVI cycle times to under an hour and meet defined metric goals for assigned dealers.
- Track metric progress of assigned dealers within a geographic area of responsibility, while qualifying and evaluating new candidates for service strategy implementation.