Join Brevo, a certified B Corp and a leading CRM platform that helps millions of organizations build lasting relationships with their customers. As a Senior Enterprise Customer Success Manager, you will own enterprise account strategy, drive retention and risk management, actively drive expansion, lead cross-functional execution, manage executive relationships, represent the voice of the customer, enable customer advocacy, and shape team ways of working. You should have a minimum of 3+ years in Customer Success and/or Digital Marketing, a proven track record of delivering results against KPIs, experience managing complex enterprise accounts, and be fluent in French and English.
Key missions
- Co-create Success Plans with customers, define clear goals and KPIs, and ensure their success is measurable and documented.
- Proactively monitor account health, anticipate churn risks early, and lead recovery plans for stalled or at-risk accounts.
- Identify cross-sell and upsell opportunities through quarterly business reviews and work closely with the AE on larger or more complex upsell motions.
Benefits
- Between 2-3 days at home
- Employee Resource Groups (ERG)
- Unconscious bias training
- Dedicated Diversity & inclusivity staff
- Reduction of working time (RTT)
- Cooptation bonus
- Remote work allowance
- Social Committee subsidies (Sports, Culture, ...)
- Vacation vouchers
- Team building
- Afterworks, Team lunches
- Professional development plan
- Mentor program
- Company sponsored family events
- Bicycle storage