Position: IT Asset Manager (Ref: 18626) Location: Little Rock, AR USA, 72205 Salary: $25.18/hr. Duration: 10 Months 8 Days - Contract Openings: 1 Deadline: 08/26/2026 Description: ***Onsite with statewide field travel We are seeking an experienced IT Asset Manager and Field Support Technician to oversee enterprise hardware/software lifecycle operations and deliver hands-on deskside and field technical support across multiple regional offices. This role blends ITAM governance, software compliance, and end-user hardware troubleshooting. Key Responsibilities • IT Asset Lifecycle Management: Manage IT hardware and software assets from initial procurement and provisioning through maintenance to secure decommissioning. • Software Asset Management (SAM): Track software license utilization, verify license allocation requests, prevent over-licensing, and support vendor audit readiness. • Inventory & CMDB Tracking: Maintain the Asset Management Database (AMDB/CMDB) to ensure accurate, real-time inventory visibility across remote and onsite teams. • Procurement Support: Collaborate with fiscal and procurement teams to review renewals, support purchasing, and evaluate hardware/software pricing. • Governance & Workflows: Enforce ITAM policies, asset approval protocols, and automated tracking workflows. • End-User & Field Support: Provide hands-on hardware/software support for Windows 11 desktops, laptops, and iOS/Android mobile devices. • Troubleshooting & Infrastructure: Assist field offices with system imaging, LAN connectivity troubleshooting, and local technical issues. • Ticketing & Reporting: Manage tickets and document system architectures in the service portal; generate routine reports on asset utilization, compliance risk, and refresh cycles. Required Qualifications • 3+ years of experience in Helpdesk or Field Technician support • 3+ years of experience in End-User Hardware Support (laptops, desktops, peripherals, mobile devices) • 3+ years of experience in IT Asset Management (ITAM) and ITSM platforms • 3+ years of experience in software deployment, patching, and maintenance • Working knowledge of Windows 11 OS, Active Directory administration, and mobile device management (MDM) • Strong customer service orientation and clear communication skills for technical and non-technical staff • Valid Driver’s License and active auto insurance (required for regional field travel) Preferred Qualifications • Industry certifications: CompTIA A+, ITIL v4, CSAM, CHAMP, or equivalent • Experience using Freshservice ITSM/ITAM and NinjaOne RMM • Google Workspace administration experience • Bachelor’s degree in computer science, Information Systems, Business Administration, or related discipline Work Environment & Travel • Standard 8-hour workday, 5 days per week. • Onsite base office with an average of 2 days per week of regional travel to field locations using an organization-provided fleet vehicle. Required / Desired Skills • IT Asset Management Required - 3 Years • ITSM/ITAM tool administration Required - 3 Years • Helpdesk or Field Technician Support Required - 3 Years • Software installation and maintenance Required - 3 Years • End-User Hardware Support Required - 3 Years • A+/CSAM/CHAMP/ITIL related certification Required - 1 Years • NinjaOne RMM Required - 1 Years • Freshservice ITSM Required - 1 Years