Minimum Requirements

Minimum education: Sijil Pelajaran Malaysia (SPM) or equivalent.
Strong English communication skills, both written and verbal.
Must be available for the full 12-week program, as attendance and participation throughout are essential for training and performance evaluation.
Must have the legal right to work in Malaysia. Visa sponsorship is not available for this role.

Essential Capabilities and Requirements

Basic understanding of computer hardware and technology concepts.
Basic understanding of mathematical and computational concepts.
Interest in technology and a desire to build a career in data centre operations.
Ability to learn technical concepts and follow documented procedures accurately.
Ability to lift up to 20 kg, climb ladders, and work in confined spaces, as required.
Ability to work a rotating 24/7 roster, including weekends, night shifts, and public holidays.
Access to reliable transportation for travel to data centres.

Data Centre Operations & Hardware Support

Perform rack-and-stack activities for servers, network devices, and supporting infrastructure.
Assist with server deployments, hardware upgrades, and component replacements.
Perform basic break/fix tasks following approved procedures and escalation guidelines.

Network Installation & Cabling

Install, label, organise, and maintain copper and fibre cabling infrastructure.
Assist with network equipment installations and physical infrastructure modifications.
Verify cable integrity and support connectivity validation activities.
Develop an understanding of networking fundamentals and data centre communication standards.

Ticket Management & Operational Support

Monitor and respond to assigned work through approved ticketing systems.
Accurately document completed work, incidents, changes, and troubleshooting activities.
Follow service level agreements (SLAs), operational procedures, and escalation processes.
Escalate issues requiring advanced technical support.

Inventory & Asset Management

Receive, track, audit, stage, and ship equipment.
Maintain accurate inventory and asset records.
Support warehouse, logistics, and material handling activities.

Safety, Security & Compliance

Follow all Standard Operating Procedures (SOPs) and Methods of Procedure (MOPs).
Use appropriate personal protective equipment (PPE) and follow site-specific safety requirements.

Learning & Development

Actively participate in training, development, and certification opportunities.
Build foundational knowledge in server hardware, networking, Linux, infrastructure operations, and cloud technologies.

Anticipated Start Date: November/December 2026 (to be confirmed)

Location: Cyberjaya Malaysia

Varies by program see responsibilities

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