Role Statement
The IT SC & Ops Analyst (Global) provides centralized data analytics, reporting, and program governance support for the IT Supply Chain & MES portfolio spanning 30+ manufacturing plants across Americas, EMEA, and APAC. The role enables data-driven decision-making for leadership by consolidating cross-regional deployment progress, resource utilization, investment planning, and risk tracking — ensuring transparency and governance alignment across all product lines (Ignition, CyberPlan - APS, Brick – legacy MES, WMS, TMS, QMS).
Key Duties
Data Analytics & Reporting
• Provide data analytics and reporting for the IT SC & MES portfolio across all regions and product lines.
• Track deployment progress, resource utilization, and milestone adherence across 30+ manufacturing plants.
• Coordinate cross-regional reporting and status consolidation for leadership reviews.
• Build and maintain executive dashboards providing visibility into throughput, delivery, and quality trends.
Investment Planning & Business Case Support
• Support investment planning and business case development for new deployments, upgrades, and enhancements.
• Perform scenario planning and what-if analysis to support prioritization decisions during planning cycles.
• Track budget utilization vs. forecast and flag variances for leadership attention.
Program Governance & Documentation
• Maintain program documentation and governance artifacts across all product lines.
• Drive process standardization for IT SC & MES operations globally.
• Support audit and compliance documentation requirements.
• Maintain risk register and mitigation tracking, escalating critical items proactively.
Vendor & Operational Support
• Support vendor performance tracking and contract management.
• Enable data-driven decision-making for leadership through structured inputs and analysis.
• Coordinate with BRMs and regional teams for consolidated reporting cadence.
• Support preparation of materials for governance meetings, steering committees, and monthly reviews.
Qualification and Experience
Required
• 4–7 years of experience in IT program analytics, PMO, or business analyst roles within IT or Supply Chain or manufacturing environments.
• Strong analytical skills with ability to translate operational data into actionable insights.
• Experience building executive dashboards and reporting using tools such as Power BI, Excel, or similar.
• Experience tracking multi-project portfolios across geographies.
• Strong documentation, process standardization, and governance skills.
• Excellent stakeholder communication and cross-functional coordination abilities.
Preferred
• Experience in manufacturing IT environments (SACDA, MES, APS, ERP, WMS, supply chain systems).
• Familiarity with Agile/Lean delivery methodologies.
• Experience with project/portfolio management tools (ServiceNow, Jira, MS Project, or similar).
• Knowledge of Industry 4.0 / Digital Factory concepts.
• Background in multi-regional / multiplant IT operations support.
Key Performance Indicators
• Reporting accuracy and timeliness (weekly/monthly cadence adherence).
• Deployment milestone tracking accuracy vs. actuals.
• Investment forecast accuracy vs. actual utilization.
• Process documentation completeness and currency.
• Stakeholder satisfaction with governance reporting.
The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength
VERTIV BEHAVIORS
• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com